Referral/Intake Coordinator

Program Overview (Working Warriors):

This project works with the highest risk youth in Edmonton who are involved in the justice system.  The project will engage the youth over a one-year period in life skills, employment skill enhancement, on the job training, and career preparation.  Working Warriors focuses on 3 key areas Pre-intervention, Programming, and Post – Intervention your primary role is ensure the youth being provided with an effective, relevant, and respectful service that support the growth and transition of the youth we serve. As the Referral & Intake Coordinator it will be your responsibility to determine the youth are ready for programming and committed to this project.


  • Assess all referrals to ensure the youth have completed all the requirements involving the intake process including completed PIF’s, intake packages, etc.
  • Accept youth into orientation who fit the program requirements and have completed the intake process.
  • Facilitate the Orientation program course content based on the program outline.
  • Submit a detailed case plan outlining the course to the program Manager/Program Coordinator prior to start of the first course and any changes to the upcoming courses.
    Each program course is to include the following:
  • Program Readiness
  • Career Investigation
  • Goals & Barriers
  • Conflict Resolution
  • Program Expectations
  • Action Plans
  • Security & Stability
  • Work Ethics
  • Resume
  • Record and submit attendance sheet, contact notes, student profiles to the case manager/s
  • Inform Admin of absent students
  • Transport the students to and from various employment/cultural related events
  • Update the Youth Engagement Workers daily as to the student’s progress
  • Assist the students with accessing community resources i.e. housing, daycare, etc.
  • Schedule the Exposure course training on an as needed basis.
  • At the end of each course provide a report to the Program Coordinator and Youth Engagement Workers outlining the student’s progress, challenges and successes.
  • Notify the Program Coordinator of sick days, time off, and vacation time.
  • Submit time sheet to the Program Coordinator by the 1st of each month.
    • Prepare for the upcoming class i.e. photocopying materials, preparing binders, etc.
    • When a program course is not in operation the facilitator will assist the outreach worker/case managers with the following:
    • Perform duties and related tasks as per the program Manager/Program Coordinators direction.


Education or Experience:

  • Degree or Diploma in Human Services; Diploma in Life Skills Coach or a minimum of 2 years relevant or related facilitation experience.
  • Must have knowledge and experience working with high risk youth and families.
  • Knowledge of the Indigenous culture, new immigrants, ethno-cultural groups and vulnerable populations.
  • Criminal Record check and Child and Youth Information Systems check are required.
  • Driver’s Abstract
  • Level 1 First-Aid, Applied Suicide Intervention and Non-Violent Crisis Intervention

Skills, Abilities and Attitudes:

  • Must be able to adapt to change
  • Demonstrate knowledge of the High Risk Youth Initiative philosophy, including harm reduction and relationship based practice.
  • Demonstrate knowledge of youth and addictions, gangs, sexual exploitation, homelessness, poverty, abuse and neglect.
  • Exhibits an exceptional ability in connecting with youth and understands barriers encountered by youth.
  • Ability to engage youth in participating in the Orientation program delivery
  • Demonstrate effective time management skills, strong professional boundaries and quick and efficient problem-solving skills.
  • Excellent computer and report writing skills, knowledgeable including Microsoft Office and experience working in a data base.
  • Attention to detail and excellent organizational skills.
  • Extensive travel and transportation of clients is a necessity and must have a reliable vehicle.
  • Hours may vary each week and can be after hour’s responsibilities.

Start Date

This position is to start as soon as possible

How to Apply

You can send your cover letter and resume via

Closing Date: Posting will be open until suitable candidate is found

COVID-19 Notice: Bent Arrow Traditional Healing Society has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.