Outreach Worker

New in Town Indigenous Welcome Service is a service which assists Indigenous individuals and families to successfully transition to life in Edmonton by utilizing individualized needs assessments and settlement plans, providing a practical welcome kit, the provision of supported referrals to service providers and access to cultural resources.

New In Town is partnering with Edmonton Transit on a new pilot project to respond jointly to needs arising on transit. The Community Outreach Transit Team will pair outreach workers with Transit Peace Officers to provide a person-centered and trauma-informed response to current social issues arising on Edmonton Transit Service (ETS) stations and public transport.  This position is a contract position for a period of 1 year. 


  • Provide mobile street-based resource within Edmonton’s Transit System
  • Ability to work with partnering services, collaboratively
  • Determines needs, connects people to required services
  • Ensure supported referrals take place
  • Follow up to ensure all community members are connected to referrals
  • Gather information and resources.
  • Participate in events, workshops/orientations for clients and community.
  • Participate in mandatory training

Qualification Requirements

  • Human Services degree or diploma; equivalencies will be considered.
  • Minimum 2 years’ experience doing street outreach with Indigenous and Non-Indigenous individuals
  • Exceptional communications skills; considerable experience with motivational interviewing techniques
  • Very familiar with emergency and other social services that would be of value to community members
  • Excellent collaborative skills; knowledge of Indigenous cultures.
  • Knowledge of the Indigenous culture and language is an asset.
  • Strong communication and interpersonal skills.
  • Must have own vehicle and be willing to transport clients.
  • Must have a valid driver’s license and willing to obtain a drivers abstract
  • Must have 2-million-dollar liability insurance coverage
  • Must provide a Criminal Record Check with Vulnerable Sector and Intervention Record Check (within a 6-month period from date of completion).

Salary and Benefits

  • Salary plus monthly auto allowance.
  • Paid sick and wellness days after 3 months’ probation (pro-rated)
  • Working approximately 34.5 hours per week

How to Apply

You can send your cover letter and resume via hr@bentarrow.ca