Outreach Worker

New in Town Indigenous Welcome Service is a service which assists Indigenous individuals and families to successfully transition to life in Edmonton by utilizing individualized needs assessments and settlement plans, providing a practical welcome kit, the provision of supported referrals to service providers and access to cultural resources.

New In Town is partnering with Edmonton Transit on a new pilot project to respond jointly to needs arising on transit. The Community Outreach Transit Team (COTT) will pair Outreach Workers with Transit Peace Officers to provide a person-centered and trauma-informed response to current social issues arising on Edmonton Transit Service (ETS) stations and public transport. This position is a contract position for a period of 1 year. 


  • Provide mobile street-based resource within Edmonton’s Transit System
  • Ability to work with partnering services, collaboratively
  • Determines needs, connects people to required services
  • Ensure supported referrals take place
  • Follow up to ensure all community members are connected to referrals
  • Gather information and resources.
  • Participate in events, workshops/orientations for clients and community.

Qualification Requirements 

  • Human Services degree or diploma; equivalencies will be considered.
  • Minimum 2 years’ experience doing street outreach with Indigenous and Non-Indigenous individuals
  • Exceptional communications skills; considerable experience with motivational interviewing techniques
  • Familiar with emergency and other social services that would be of value to community members
  • Excellent collaborative skills; knowledge of Indigenous cultures.
  • Knowledge of the Indigenous culture and language is an asset.
  • Effective communication and interpersonal skills.
  • Must provide a Criminal Record Check with Vulnerable Sector and Intervention Record Check (within a 6-month period from date of completion).

Salary and Benefits 

  • Salary plus monthly auto allowance. 
  • Paid sick and wellness days after 3 months’ probation (pro-rated) 
  • Extended Health Benefit (50/50 cost sharing) after 6 months’ employment. 
  • Working approximately 34.5 hours per week 

Training Opportunities

  • Ongoing Indigenous cultural teachings, experiences and learning opportunities will be provided by Bent Arrow (ie annual culture camp, tipi teachings, medicine picking)
  • First Aid, Crisis Intervention, Suicide Intervention, Diversity, and Indigenous Awareness Training provided
  • Bent Arrow supports ongoing learning and staff development for all of its staff

Start Date 

This position is to start as soon as possible 

Closing Date

Job posting will be open until suitable candidate is found

How to Apply

You can send your cover letter and resume via hr@bentarrow.ca

COVID-19 Notice: Bent Arrow Traditional Healing Society has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.