Housing Outreach Worker


The Housing Outreach Worker will assist individuals and families to secure safe, affordable, accessible and appropriate long term housing options, as well as the necessary items to set up a home. The Housing Outreach Worker will be responsible for ensuring that individuals and families seeking Housing First Services will receive appropriate assessment of their housing issues. The Housing Outreach Worker will work in partnership with landlords from the public and private sector. In the event that re-housing is required the Housing Outreach Worker will assist the individual or family to be re-housed as they are connected to housing resources for individuals and families. The Housing Outreach Worker will arrange for all areas of move outs. The Housing Outreach Worker is responsible to house a minimum of 2 clients/week.

The Housing Outreach Worker shall assist clients in obtaining housing by way of:

  • Utilizing the SPDAT Assessment Tool to ensure clients receive appropriate assessment of their situation and are provided with the assistance and information they need concerning services
  • Providing short-term problem-solving opportunities, identifying and assessing supports and referrals needed.
  • Ensuring client is fully informed of Housing First mission and philosophies
  • Ensuring that all necessary paper work including (but not limited to) lease signing is completed once housing is located
  • Ensuring appropriate utilities are connected
  • Assisting and supporting clients in accessing household goods and furniture needed to establish a home
  • Grocery shopping with client to ensure basic needs are met on move in
  • Provide Follow-Up Support Worker with information and advice on referrals to support them in their work with client
  • Utilize the Housing Outreach Worker Checklist and Move Out/Eviction Check List
  • Participating in agency responsibilities including but not limited to: morning meeting, reflections, representing the agency at community meetings, safety and security monitoring, and other related duties.
  • Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
  • Working co-operatively as part of a team. Team expectations include: regular meetings, planning events and other related activities.
  • Performing other related duties as assigned by the Team Leader
  • Ensure all information is being documented in the ETO database, attend team meetings and attend supervision
  • Attend appointments, meetings with clients for the purpose of providing support, mediation, or interpretation/clarification.
  • All staff are to be cross trained in Nikihk Housing 1st positions for the purpose of cover off as needed and requested by the Team Leader

Deliverables and Reports

The Housing Outreach Worker shall provide time sheets by the last day of each month to the Team Leader. The Housing Outreach Worker shall provide a weekly schedule of the services/activities to the Project Team Leader or his/her designate on a weekly basis. The Housing Outreach Worker to be responsible for all administration of within the scope of services. To include but not limited to:

  • Reporting / payment of mileage claims
  • Reporting parking for reimbursement
  • Payment Authorizations for Housing Furniture and Supplies
  • ETO database entry is up to date within 24 hours and has all current and valid client information
  • All client hardcopy files are organized and kept up to date and has current and valid client information


  • 2 year Diploma or equivalent or 2 years to less than 3 years of experience of delivering community based services.
  • Knowledge of Landlord and Tenant Legislation.
  • Understanding of current housing market and trends, vacancy rates, and rental amounts.
  • Knowledge of motivational interviewing skills.
  • Experience of networking with a range of partners and stakeholders.
  • Experience of working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban Aboriginal population is essential.
  • Local travel on behalf of clients and the agency is required, must have a valid class 5 license and reliable vehicle
  • Criminal record and Child and Youth Information Systems check are required.
  • Enthusiasm for being part of the solution to end homelessness in Edmonton.
  • Must have the ability to empathize with those experiencing significant barriers in their lives.
  • A significant understanding of the issues of poverty is essential.
  • Able to show a demonstrated commitment to Bent Arrow’s mission and values, policies and guidelines.
  • Must have an understanding of the impact the loss of culture identity and intergeneration residential school syndrome has had on Aboriginal people.

Supplementary Requirements

  • At the discretion of the Project Team Leader, or his/her designate, the Housing Outreach Worker may be required to attend orientation and other appropriate courses/training as designated by the Agency or program policies.
  • Must have own vehicle and be willing to transport clients.
  • Housing Outreach Worker must have a valid driver’s license and provide a copy of their driver’s license and agree to having a drivers abstract search.
  • Must have million dollar liability insurance coverage and provide a copy for employee files.
  • CRIM and CYIM must be provided upon hire and must be current (within a 6 month period)

Salary and Benefits

  • Salary plus monthly auto allowance.
  • Paid sick and wellness days after 3 months’ probation (pro-rated)
  • Extended Health Benefit (50/50 cost sharing) after 6 months’ employment.
  • Working approximately 34.5 hours per week

Start Date

This position is to start as soon as possible

How to Apply

You can send your cover letter and resume via hr@bentarrow.ca

Closing Date: Posting will be open until suitable candidate is found

COVID-19 Notice: Bent Arrow Traditional Healing Society has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.