HER Way - Team Lead

Her Way is a new initiative that assists with the reintegration of women who currently incarcerated within the Edmonton area. We provide full wrap around supports in the areas of housing, addictions, counselling, family reunification, life skills and employment skills development with the end goal of securing employment, reduced recidivism and stabilization. You will actively participate and guide your Team of Navigators in providing assertive outreach and case management supports to your participants while collaborating with existing/new agency/project partners. 

 The responsibility of the Team Lead is to ensure the program objectives and outcomes are being met as per the direction from the Program Coordinator; partnerships continue collaborate and grow; and staff are provided with the support they require to fulfill their duties so we can effectively meet the needs of the people we serve.  

As Team Lead, your key responsibilities and duties will include, but not limited to the following:  

ADMINISTRATIVE DUTIES include but are not limited to the following: 

  • Generate monthly reports for the Agency, Funders and Partners while ensuring they contain the most current and correct information/data and are submitted on time.  
  • Oversee the day-to-day operations of the program 
  • Ensure all staff are keeping up to date client virtual and hardcopy files that are organized and has current and valid client information and conduct monthly file audits 
  • Attend monthly Supervision with your Program Coordinator  
  • Conduct documented monthly supervision with your staff 
  • Ensure project objectives and outcomes are being met 
  • Responsible for ensuring staff are developing and complying with professional time management as per Bent Arrows Policy and Procedures.  
  • Ensure staff are submitting correct and timely Payment Authorizations  
  • Responsible for developing professional time management, ensure that all reports are correct and submitted on time to the Program Coordinator. 
  • Ensure the Program Coordinator is aware of any challenges, issues, and successes within the project 
  • Notify your Program Coordinator of any crisis and ensure a Critical Incident Report (CIR) is complete and submitted to your Program Coordinator and the Deputy Director. 
  • May be required to attend orientation and other appropriate courses & training 
  • Record and report all staffing challenges and issues as they arise to your Program Coordinator and HR as required  
  • Ensure your timesheet is signed by your Program Coordinator and submitted on the or before the required submission date. 
  • Notify your Program Coordinator of sick days, vacation, wellness, and any other days that require approval.  
  • Cover off for the Program Coordinator for sick time, vacation, wellness days, and any other time off 
  • Expectation and accountabilities of this position may be revised as necessary 
  • Other duties as required by your Program Coordinator 

COMMUNITY PARTNERS duties include but are not limited to the following: 

  • Coordinate with partners and community agencies to pursue safer and healthier lives for the clients we serve.  
  • Establish, collaborate, and build positive working relationship with partners and funders 
  • Work with community agencies in better meeting the needs of the clients and their families. 
  • Establish working relationships with community agencies who provide services to the clients the program serves.  
  • Ensure partner reports (highlights) are being submitted on the required due date and contain relevant information 
  • Maintain effective cross-functional relationships with staff, colleagues, and partners 
  • Attending leadership meetings and other linked agencies 
  • Expectation and accountabilities of this position may be revised as necessary 
  • Other duties as required by your Program Coordinator 

SUPERVISION OF EMPLOYEES PERFORMANCE includes but is not limited to the following:  

  • Create a safe, secure and supportive environment which respects the staff and his/her right to a safe and supportive work environment.  
  • Provide evening cover off and crisis response on an as needed basis (flex time is to be recorded) and as approved by your Program Coordinator  
  • Directly supervise staff and provide on-going direction, support, and guidance. 
  • Interview and hire for available positions within your projects. 
  • Provide and supervise training plans for new staff who are hired in your program.  
  • Communicate and include HR in staffing challenges, issues, and concerns along with your Program Coordinator and Manager. 
  • Assist in creating a safe, secure and supportive environment which respect to the participant and his/her right to participate in all decisions affecting them. 
  • Ensure your staff timesheets are submitted and approved as per the required submission dates 
  • Support the staff in developing crisis intervention and safety planning when working in the community with participants. 
  • Provide direction to staff (in some cases your direct involvement may be required) for advocacy to ensure basic needs of participants are being met. 
  • Oversee cross training for staff under your direct supervision and ensure all staff are cross trained in their respective programs.  
  • Respect and ensure the projects are meeting the various cultural needs of the participants.  
  • Provide guidance and support to the staff so they can make effective referrals for participant on issues related to health, family, addictions, justice, education, employment, recreation and housing. 
  • Ensure and encourage your team to attend orientation and other agency events/functions 
  • Work effectively with all members of your Team.   
  • Responsible to provide leadership for on-going direction, guidance, and supervision of staff under your direct supervision. 
  • Work effectively with all other supervisors on the leadership team. 
  • Provide a supportive environment where staff have opportunity to learn and grow within their positions and the project as a whole, including professional development training/workshops. 
  • Expectation and accountabilities of this position may be revised as necessary 
  • Other duties as required by your Program Coordinator 

As our projects continue to grow there is an expectation that your duties can change on an as needed basis and will evolve with the programs under your supervision. 

Reception duties

  • Relieve reception during breaks and lunch hour
  • In the event reception is sick or away on holidays provide full coverage
  • Duties include – answering phones, relaying messages, forwarding calls, providing detailed messages, faxing, photocopying

Nikihk Housing First

  • Greet and assist visitors
  • Maintain computer and manual filing systems
  • Answer and direct phone calls
  • Record staff messages and distribute to appropriate staff
  • Carry out administrative duties such as filing, typing, copying, scanning, etc.
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Schedule potential clients for prescreens (prescreens done twice per week)
  • Ensure that all payment authorizations are correct and submitted to accounting
  • Collect and submit receipts for payment authorizations
  • Submit petty cash reimbursements with receipts and mileage claims
  • Track credit card payments and maintain detailed records
  • Process payments for tenant insurance and ensure tenant insurance is up to date
  • Rent reconciliations – call landlords and track results. Distribute to staff (monthly basis)
  • Order office supplies
  • Record of meeting minutes and distribute to all staff
  • Collect and revise time sheets and submit to HR (once per month)
  • Prepare staff supervisions and review client files each month
  • Maintain staff contact lists
  • Manage and update the program calendar and virtual files
  • Conduct monthly staff file reviews, yearly client file audits, report to Team Lead
  • Maintain computer and manual filing systems
  • Provide training to new hires in admin processes, ETO, Life 360
  • Contact potential staff candidates and schedule interviews
  • Other administrative duties, responsibilities and projects as assigned

Required Training

  • ETO training
  • RAP training
  • Aboriginal Awareness
  • First Aid
  • Agency Tour
  • Homeward Trust Site Visit

Qualifications and Skills

  • Effective writing and communication skills
  • Excellent computer skills
  • Excellent phone etiquette
  • Ability to work well as a team member
  • Ability to work on own/unsupervised
  • Graduated from a business admin program would be an asset
  • Must provide a Criminal Record Check with Vulnerable Sector and Intervention Record Check (within a 6-month period from date of completion).
  • Strong communication and interpersonal skills.


  • Monthly salary, based on working 34.50hrs per week.
  • Paid sick and wellness days after completing 3 months’ probation.
  • Extended Health Benefit (50/50 cost sharing) after 6 months employment.

Job Type: Full-time

Closing Date: Job posting will be open until suitable candidate is found

How to Apply

You can send your cover letter and resume via hr@bentarrow.ca

COVID-19 Notice: Bent Arrow Traditional Healing Society has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.