HELP NAVIGATOR - CORE

HELP NAVIGATOR (CORE Position)

Job description

Bent Arrow Traditional Healing Society is a non-profit organization which provides unique programs and services to Edmonton’s urban Aboriginal population. Our Society was incorporated in Alberta in 1994 assisting Aboriginal children/youth and families in the Greater Edmonton Region.

Position Summary

The HELP(Community) Navigator is committed to helping people experiencing homelessness and poverty transition toward and maintain sustainable and healthy lifestyles. The purpose of this position is to work with the Edmonton Police Service’s HELP (Human – Centered Engagement Liaison Partnership) initiative.

JOB PURPOSE:

The divisional HELP navigator will be responsible for supporting and directly working with vulnerable individuals, in collaboration with EPS constables.

KEY AREAS OF RESPONSIBILITY:

Diversion (10%)

• Respond to assist patrol to support vulnerable community members with a basic needs assessment and provide subsequent consultation on appropriate resources or referrals.
• Proactive community outreach, providing emergency supplies and resource information.

Documentation and Reporting (15%)

• Ensures documentation and client files are completed, organized, and up to date, as per HELP business rules.
• Submit weekly highlights or reports as required.
• Provide input into program evaluation upon request.
• Improve overall system performance by identifying and addressing systemic gaps, and redundancies.

Case Management (60%)

• Integrates HELP’s mission and values into the development and implementation of client-centered case plans.
• Facilitate provision of services by navigating clients to appropriate community resources. Meet, transport, attend client meetings and appointments, as required.
• Work collaboratively with HELP constables, other team members, and community partners to develop and manage individual case plans.
• Work with clients who are incarcerated or in the hospital to implement reintegration plans to ensure smooth transition back into the community.
• Advocate for clients when appropriate.
• Report to the team lead on daily activities and where applicable, the HELP team Sgt. to ensure navigator safety protocols are accounted for.
• Prioritize tasks, take initiative, and maintain flexibility in case plans.

Community Involvement and Leadership (5%)

• Attending and representing HELP and agency at appropriate internal and external meetings as needed.
• Represent HELP at community events, as directed by HELP leadership.
• Participates in professional development training.
• Supports a continued connection between HELP, EPS, and agency staff.

Agency Engagement (5%)

• Complete agency specific administrative tasks.
• Attend agency directed training and meetings.

Other (5%)

• Other duties related to the HELP Program, as designated by HELP leadership.

QUALIFICATIONS:

Passed an Enhanced Security Clearance. Candidate has completed training in Suicide Intervention, Standard First Aid, Crisis Intervention, and De-escalation and holds a valid Alberta Driver's License, Alberta Registration, Insurance, with the ability to operate a personal vehicle.

Core Competencies:

• Organization
• Critical thinking
• Accountability
• Ethical decision making
• Communication
• Empathy

Education:

Degree or Diploma in social or human services or a related field, or a minimum of 3 years relevant experience working with complex populations, youth, and families. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of.

Experience and Knowledge:

✓ Strong understanding and knowledge of community resources, knowledge of issues faced by individuals experiencing homelessness, poverty and dealing with mental health conditions and substance use.

✓ Strong leadership, teamwork, and effective interpersonal and communication skills.

✓ Experience working with, and an understanding of the unique challenges that Indigenous and multicultural individuals and families face.

✓ Prior experience completing professional documentation.

✓ Capacity for conflict resolution.

✓ Risk management.

✓ Advocacy in systems.

✓ Group facilitation.

✓ Role and scope navigation.

✓ Inclusion and equity.

✓ Digital literacy.

Salary and Benefits:

• Competitive salary
• Paid sick and wellness days after 3 months’ probation (pro-rated)
• Working approximately 40 hours per week

How to Apply:

You can send your cover letter and resume to hr@bentarrow.ca