Administration and Intake Assistant

The Family Resource Network offers a wide range of cultural programming for children and their families, aligning with both the principle-based practices and the Well-being and Resiliency Framework (2019). Bent Arrow’s Centre or Hub will provide prevention and early intervention support to Indigenous families in Alberta—particularly in North/East/Central Edmonton. Although the Centre will have an Indigenous focus, any families can receive service. The Centre will offer home visitation, dad engagement, parent education and support, relentless connectors, and youth support.


  • Provide day to day administrative support to the HUB
  • Act as a coordinator of incoming participants booking intakes working alongside our FRN partners and Bent Arrow
  • Create a new participant file on data bases for each new intake, gather documents and organize file with valid information
  • Provide interim support and information referrals to participants while assessing their needs
  • Book more complex intakes with Intake worker for the participants
  • Complete promotional activities for HUB programming
  • Answering and directing telephone calls, and taking detailed telephone messages;
  • Providing information to the public on the programs & services offered by the HUB
  • Typing correspondence, minute taking at meetings and creation of other documents.
  • Sort incoming/outgoing mail, and e-mail;
  • Troubleshoot problems with photocopier and general office equipment;
  • Ordering office supplies and maintain a monthly inventory of office supplies;
  • Maintain the organization and cleanliness of the reception area
  • Attend staff and facilitator meetings with the HUB taking minutes of meetings.

Qualification Requirements

  • 1-year Office Administration Certificate, or equivalent
  • Minimum of 2 years’ experience, a blend of administrative and human service experience preferred
  • Knowledge of Microsoft Word, Outlook, Outlook Calendar, Power Point & Excel software applications;
  • Knowledge of multi-line telephone system and the ability to multitask
  • Experience with office machinery – i.e. fax machine, photocopiers, etc.
  • Excellent collaborative skills; knowledge of Indigenous cultures;
  • Strong communication and interpersonal skills.
  • Must provide a Criminal Record Check with Vulnerable Sector and Intervention Record Check (within a 6-month period from date of completion).

Salary and Benefits

  • Competitive salary and work 34.5 hours per week
  • Paid sick and wellness days after 3 months’ probation (pro-rated)
  • Extended Health Benefit (50/50 cost sharing) after 6 months’ employment.

How to Apply

You can send your cover letter and resume to